Terms and Condition

Today 2024-07-14 10:2945

Personal Information 

Vridhi Stores is the licensed owner of the brand Vridhi Stores and the registered domain is www.vridhistores.com,subsequently reffered as a Site.

Vridhi Stores respects your privacy and values the trust you place in it. As a visitor to the site/customer you are advised to please read the privacy policy carefully. By accessing the site you agree to be bound by terms & conditions (T&C) of privacy policy and consent to the collection, storage abd use of information relating to you as provided herein. If you do not agree with T&C of our privacy policy, please do not visit/access the site.

 What Information is,or may be, collected from you? 

As a part of registration process on the site, vridhistores.com collect the following personally identifiable information about you : Name including first and last name, mobile phone number, email address, complete delivery address, other contact details, area and Pincode.The firm does not ask for the documentary or any other proof of the information provided by you. It is assumed that all the information provided by you on the website for the purpose of registration is true and correct to the best of your knowledge.

 How is Information collect & used? 

Some information may also be provided by you through on-line surveys conducted by us. The Site may contain links to other Web sites and you may visit the sites and provide your personal identifiable information on those sites. The company is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The company may also obtain your other demographic details viz. your age, gender, occupation, education etc.

The firm may automatically track certain information about you based upon your behavior on the Site. The firm uses this information to do internal research on its users' demographics, interests, and behavior to better understand, protect and serve you. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the Site or not), which URL you next go to (whether this URL is on the Site or not), your computer browser information, your IP address, and other information associated with your interaction with the Site.The company also collects and stores personal information provided by you from time to time on the Site. The company does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. It only collects and uses such information from you that the company considers necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

information about the pages on the site that you visit/access, the links you click on the site and any such browsing information.

What Choices available to you regarding collection, use and distribution of information?

To the extent possible, the firm provides you with the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the Site, and opt out of any non-essential communications from the firm.
Further, transacting over the internet has inherent risks which can only be avoided by you by following safe practices yourself viz. use of licensed software and applications, use of well-recognized and established anti-virus software, not revealing your account/login related information to any other person and informing our customer care team about any suspicious activity on your account
To protect against the loss, misuse and alteration of the information under its control, the company has in place appropriate physical, electronic and managerial procedures.

Although the Company endeavors to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the Site, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.
Please note that we does not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond and report the same to vridhicare@gmail.com for necessary action. You may report a breach of the Privacy Policy also to the same mail id. 

To protect against the loss, misuse and alteration of the information under its control, Vridhi Stores has in place appropriate physical, electronic and managerial procedures. For example, vridVr Stores servers are accessible only to authorized personnel and your information is shared with employees and authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although we will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

Payment Related Policy 

What are the modes of payment?
You can pay for your order on us using the following modes of payment:

  • Cash on delivery.
  • Online Payments -
    • via Debit/Credit cards (VISA / Mastercard / Rupay).
    • UPI, Wallet (BHIM, Paytm, G-pay, PhonePe and many more).

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
There is no VAT. However, GST will be applicable as per Government Regulizations which is included in the MRP of each product. NO extra taxes will be taken by you.

Is it safe to use my debit/credit card on Vridhi Stores?
Yes it is absolutely safe to use your card on www.vridhistores,com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.
Note: All transactions on Vridhi Stores are completed via secure payment gateways which is "CASHFREE" which are PCI and DSS compliant. We do not store your card details at any given time.

What is the meaning of cash on delivery?
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If I pay by Online how do I get the amount back for items not delivered or Undelivered?
If we are not able to delivery all the products in your order and you have already paid for them online, the refund amount will be refunded to your bank account within 4-6 working days. If, you will not received after 6 days, please contact our customer care and we will give you a instant refund.

Where do I enter the coupon code?
Once you are done selecting your products and then click on "My Cart" page at the footer. You can see there is a "Apply Promo Code" Box where you can select from mutiple voucher's/ coupon code that you shall be elible for. The amount will automatically be deducted from your invoice value. Then go for Checkout Page.

Delivery Conditions 

When will I receive my order?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on that day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).

How will the delivery be done?
We have our own delivery personnel and a fleet of vehicles operating in our delivery area across the city which ensures timely delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our APP/website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Manage Address” section to change your delivery address.

How much are the delivery charges?

S.No. Delivery Areas Minimum order amount for FREE Delivery Delivery Charges for below the minimum order amount
1. Mahmoorganj Rs 500/- Rs 40/-
2. Manduadih Rs 500/- Rs 40/-
3. Sigra Rs 500/- Rs 40/-
4. Kamachha Rs 500/- Rs 40/-
5. Bhelupur Rs 500/- Rs 40/-
6. Rathyatra Rs 500/- Rs 40/-
7. Durgakund Rs 500/- Rs 40/-
8. Sunderpur Rs 500/- Rs 40/-
9. Lanka Rs 500/- Rs 40/-
10. Ravindra Puri Lanka Rs 1000/- Rs 40/-
11. Chitaipur Rs 500/- Rs 40/-
12. DLW Rs 500/- Rs 40/-
13. Lahartara Rs 1500/- Rs 40/-
14. Susuwahi Rs 1000/- Rs 50/-
15. Maldahiya Rs 1500/- Rs 50/-
16. Orderly Bazar Rs 2500/- Rs 60/-
17. Nadesar Rs 1500/- Rs 50/-
18. Godaulia Rs 1000/- Rs 40/-
19. Chetganj Rs 2000/- Rs 50/-
20. Lahurabir Rs 1500/- Rs 50/-
21. Kandwa Rs 1500/- Rs 50/-
22. Karaudi Rs 1000/- Rs 40/-
23. Ramnagar Rs 3000/- Rs 60/-
24. Shivpur Rs 4000/- Rs 70/-
25. Chaukaghat Rs 2000/- Rs 60/-
26. Pandeypur Rs 2500/- Rs 60/-
27. Khajuri Rs 3000/- Rs 60/-
28. Sarnath Rs 3000/- Rs 70/-
29. Padao Rs 4000/- Rs 100/-
30. Awaleshpur Rs 1000/- Rs 40/-
31. Bacchao Rs 3000/- Rs 60/-
32. Samneghat Rs 1500/- Rs 50/-
33. Rohania Rs 3000/- Rs 60/-
34. Kakarmatta Rs 500/- Rs 40/-
35. Dafi Rs 2500/- Rs 60/-
36. Aurangabad Rs 1000/- Rs 40/-
37. Maidagin Rs1500/- Rs50/-
38. Ramkatora Rs1500/- Rs50/-

Do you deliver in my area?

Do you deliver in my area?
You will be able to check this detail at the "Deliver At" button shows in APP/website OR at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

Will someone inform me if my order delivery gets delayed?
In case of a delay, our customer care will keep you updated about your delivery.

What is the minimum order for delivery?
Some minimum order value will be for each location. In case, if you do not reach the limit, a delivery charge will be levied against that order (delivery charge will vary from location to location and range between ₹40/- to ₹80/-). No, we do not charge anything over and above the rates shown.

Do you do same day delivery?
We do same day delivery provided to you, only when you place your order before 1hr of the slot availaibility.

What is Same Day Delivery?
All you have to do is order before 1hr of slot availiability and we will deliver it to you the same day according to slot chosen by you. If, any order placed for less than 1hr near to the slot available, It will be delivered in the next slot which will come. For example if you place the order at 12:59 pm you can choose from either 2:00 pm - 4:30 pm or 4:30 pm - 7 pm slot. But, if order is placed at 4:00 pm you will receive it on the next day in the first available slot. (Although you will choose 4:30 pm - 7:30 pm slot).

Note: It will be changes as per the some special occasions and conditions.

Cancellation & Returns Policy

How can I cancel my order?
We provides easy and hassle-free cancellation. You can cancel your order via the app or web before it is accepted from us. This option is available under the “My Orders” section tab and click on order “View Details”. Click on "cancel order".
Please note: Once the order is accepted, it will only be cancelled when you will call to our customer care executive for cancellation of orders.

What If I want to return something?
You can return the products which you are dissatisfied with only, at the time of delivery. Payment will be settled in the bill amount directly for "cash on delivery payment" mode and Direct account refund will initiated by us for "online payment" mode which will reflect in your bank account within 4-6 days.
In case, if any product reached to you is defected/Expiry/Quality Issue then you should connect with our customer support team or you can easily connect on our whatsapp messenger within 48hrs from the delivery date.

You can return the product in same day  if you are not satisfied the product quality , If your product not return we provide the refund by cash or next bill discount.

Customer Related

How do I contact customer service?
Our customer care is available for 6 days a week from 10am to 4pm. On Monday our store will be closed. They can be reached at 951-970-1166 or via whatsapp messenger and reply you as soon as possible.

How can I give feedback on the quality of customer service?
We are constantly working to ensure the best shopping experience for all our customers. We would love to hear about your experience with us. Do write to us vridhistores@gmail.com in case of positive or negative feedback OR feedback at the Play Store by just clicking on the feedback button in the menu bar.

 Restricted use of Website 

User agrees not to use the content of the website in any unlawful manner. The user cannot copy, reproduce, republish, post, upload, display, translate, transmit or distribute any part of the Website or the content provided herein to any other means without taking prior consent from Vridhi Stores.

Stores can use the information provided on VRIDHI STORES but are strictly prohibited to:

  • Amend, Modify or remove any notice in any document.
  • Personal and non-commercial use of information.
  • Post or upload information of Vridhi Stores to any other networked computer.
  • Make any amendments/additions/deletions to the existing documentation.
  • Personal use of any content/image/information/design.

The Firm does not promote any offensive or objectionable content and does not take responsibility of the same. Users are allowed to report any usage of offensive content through the processes mentioned in the following sections of this document. 

Users agree that Vridhi Stores has the complete authority to modify or delete, all or some parts of the website. We hold the complete jurisdiction to waive of fees or offer discounts to the ranges of products or locations at our own discretion.

This website shall only be used to surf and order products, goods for use by the customer. You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any informationon this website in any manner which belongs to another person and to which you do not have any right or which.

Product Information Liability

The images as exhibited of the products on the website or on the mobile application are only for the purposes of representation and reference. The actual product might differ in its colour, appearance or final packaging. The availability of the products shall be determined only at the time when the actual order is being placed and after confirmation of the delivery locations.

The pictures and the colours of the product as displayed on the website may differ with the actual product delivered.

The products and packaging as exhibited on the website might vary with the details of the product delivered to you with respect to the batch number, date of packing, date of expiry as these would vary so as to ensure quality products being delivered to the customer.

In case the manufacturer, changes the packaging while retaining the quantity and contents, then again the product as delivered shall vary in its look.

Thus, colour variation, details of label on the product and packaging of change in bottle or box or container shall not amount to defect or deficiency in service.

Pricing Policy

The products shall be sold at the Maximum Retail Price or less as stated on the label of the packaging. The goods will never be sold at a price higher than the MRP. The price charged as on the date of order and payment shall prevail and not those as on the date of delivery. Rounding off of the bill amount will be done to nearest rupee. i.e. fraction of 50 paisa and above shall be rounded off to the next higher rupee and fraction of less than 50 paisa shall be ignored.

 How can you correct inaccuracies in the information? 

To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details you can send an e-mail to: vridhicare@gmail.com

In case if you don't have any clarification you can contact with us at whatsapp 9519701166 and also call on 9519701166.

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